Terms & Conditions

WELCOME to the Contact Lens Express website. For the consideration and importance of looking after your eyes we have implemented some terms and conditions around the supply of contact lenses and other products sold at Contactlensexpress.co.nz.

Please be assured that we are a customer friendly company that will do everything to make your buying experience exceptional. We have therefore designed the following terms and conditions which you are deemed to have accepted for any transactions via our website between you as customer and us, Contact Lens Express, as supplier.

You acknowledge and agree that all information given to us is true and accurate.

Contact Lens Express does not accept responsibility for any consequences of false or mistaken information from you as a customer.

You hereby certify that you have a valid prescription NOT OLDER THAN 24 MONTHS for the contact lenses that you are ordering.

You agree that all the information supplied to us exactly matches the prescription given to you by your eye care provider. You agree to strictly adhere to your eye care provider's advice regarding the use and handling of the contact lenses as prescribed. Not withstanding the recommendations of the contact lens manufacturer you agree to adhere to the wearing regime as recommended by your eye care provider. You agree to stop wearing the contact lenses and seek immediately the advice of an eye care provider if your vision or the appearance of your eyes is not normal. Should it be deemed necessary you hereby give consent to us to verify your prescription and any other information relating to your eyes. We will however contact you beforehand and you may retract your consent at that stage, which allows us to terminate your contact lens order.



From time to time Contact Lens Express at its sole discretion may run prize draws or competitions below is the agreed rules which make up part of Contact Lens Express Terms and Conditions;

By entering this draw and or competition, you are authorizing Contact Lens Express to use the details you have provided for future promotional and informational mail outs.
Entry into all competitions is deemed acceptance of the terms and conditions. Winners will be notified by e-mail. Where any winner(s) cannot be contacted Contact Lens Express reserves the right to undertake a redraw. Prizes will be couriered to the winners once winners and eligibility are confirmed. On request, winners will be required to provide a copy of their prescription (prescription cannot be older than 24 months), winners also agree to allow Contact Lens Express to verify the prescription with the prescriber. Contact Lens Express reserves the right to terminate this promotion without notice at any time. Prize claim is consent to use name of winner for publicity purposes. Entry details will be stored securely in accordance with the privacy Act 1993. Prizes are not transferable for cash. Winner cannot gift the prize to another person. Prize is for personal use only. The decision is final and no correspondence will be entered into. Employees of Contact Lens Express and its suppliers are not eligible to enter. You must be a New Zealand resident; residing in New Zealand at the time the competition is drawn for your entry to be valid. Contact Lens Express may amend these conditions in whole or in part from time to time in our sole discretion and we recommend that you check them on a regular basis. Amendments will be effective immediately upon posting of the amended terms and conditions on the website. You are responsible for ensuring you are familiar with the latest version of the terms and conditions. You agree to check the terms and conditions each time you use the Services and you will be taken as accepting the then current terms and conditions each time you choose to use the Services.



For continuous successful wearing of contact lenses we recommend to have your eyes checked every twelve months. For safe wearing of contact lenses your last eye examination should not exceed 24 months.

NOTE: Contact Lens Express reserves the right to change or amend from time to time terms and conditions.

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Always follow your eye care professional’s instructions relating to the use and care of your contact lenses. Have your eyes examined regularly and remove your contact lenses immediately if you experience any pain or discomfort and consult your eye care professional.

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