For the speediest delivery of your contact lenses, we use overnight couriers within New Zealand.
There are no courier deliveries during weekends and public holidays. We do depend on the services of the courier companies and therefore our delivery times are guidelines only as supplied to us by these companies.
Any contact lenses not held in stock by us may face a delay of 3-5 working days. Toric (astigmatic) contact lenses can have a longer delay, depending on the manufacturers' stock levels. We will notify you if there are any expected time delays.
Contact Lens Express responsibility for courier deliveries "without signatures required" ends when the courier Track & Trace report clearly states that the parcel has been delivered at the provided address. From there all responsibility for receiving the parcel lays with the customer. We will provide our customers with evidence about the ticket number and date of dispatch but any further enquiries should be directed to the courier company directly.
We offer free courier when your contact lenses purchases total over $150. If your order is less than $150 you will be charged a flat fee of $8.50.
All pricing and payments are made in New Zealand Dollars NZD and include G.S.T. We use a secure payment portal so your transaction card details are completely safe.
To subscribe, just add the desired items to your cart and proceed to checkout. Choose your preferred subscription frequency under billing details, then review and complete your order.
To edit or cancel your subscription, simply send us an email at orders@contactlensexpress.co.nz with your order number.